Questions to ask when forwarding problems to IT

To best help you when escalating problems, try to get as much information as you can when talking. Here's a guide for what to ask when forwarding help requests to ABHMS IT.

1. Can you describe in detail the problem you are experiencing?
Provide as clear and concise description of what the problem is.

2. What are the specific steps required to reproduce the error? 
Example (bullets and numbers are perfectly OK)
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

3. What do you expect to occur? What should be happening?
Provide a clear and concise description of what you expected to happen.

4. Are there screenshots or a video you can provide to show the error?
If applicable, screenshots and videos can help explain the problem. Tools like Loom and Zoom are great utilities to help. If using them, provide a link to the video.

5. Information about their computer and environment

• What operating system? (Windows/PC or Mac)
• What browser are you using, and what version of the browser? (Chrome, Safari, Brave, Edge, Firefox, etc.)
• If they are on  a smartphone:
  • What device are they using? (iPhone 13, Google Pixel, Samsung XX, etc.]
  • What browser or app are there using?
  • What version of the browser or app

6. Is there any other information that would be important for us to know?